The Chartered Hospitality Manager

The Chartered Hospitality Manager
Author: Zulk Shamsuddin
Publsiher: Lulu Press, Inc
Total Pages:
Release: 2020-03-02
Genre: Education
ISBN: 1678182842

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The Chartered Hospitality Manager TM (ChHM) credential is a professional world-class certification that demonstrates the attainment of a defined level of industry knowledge and experience in hospitality management, professional practice and ethical behavior. It forms the basis of the assessment that applicants must pass to earn the Chartered Hospitality Manager status and inclusion in the Register of The Global Academy of Finance and Management® GAFM® Chartered / Certified Professionals. This book is the ultimate reference for the Chartered Hospitality Manager online examination that is available via the GAFM Academy Digital Certification services. Stand out above the rest with the world-class Chartered Hospitality Manager certification and get noticed by top recruiters.

The Routledge Handbook of Hospitality Management

The Routledge Handbook of Hospitality Management
Author: Ioannis S Pantelidis
Publsiher: Routledge
Total Pages: 362
Release: 2014-03-26
Genre: Business & Economics
ISBN: 1317804244

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Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B&Bs, restaurants, pubs, nightclubs and contract catering. However, despite its segmentation, there are key issues that are pertinent to all subsectors. The Routledge Handbook of Hospitality Management adopts a strategic approach and explores and critically evaluates current debates, issues and controversies to enable the reader to learn from the industry’s past mistakes as well as future opportunities. Especially relevant at a time when many sectors of the industry have to re - evaluate and reinvent themselves in response to the economic downturn the Handbook brings together specialists from both industry and academia and from a range of geographical regions to provide state-of-the-art theoretical reflection and empirical research. Each of the five inter related sections explores and evaluates issues that are of extreme importance to hospitality organisations, many of which have not been adequately explored before: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology. This book is an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study. It is essential reading for students, researchers & academics and managers of Hospitality as well as those of Tourism, Events, Marketing, and Business Management.

Money Matters for Hospitality Managers

Money Matters for Hospitality Managers
Author: Cathy Burgess
Publsiher: Routledge
Total Pages: 256
Release: 2012-05-23
Genre: Business & Economics
ISBN: 1136377719

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Unique in its approach, 'Money Matters for Hospitality Managers' is unlike other heavy theoretical accounting texts, using real life scenarios to show managers how it's done. Backed up by a range of exercises and activities, it thus allows managers to put their learning straight into practice - and so to achieve immediate results! 'Money Matters' will actively help managers and employees in the industry to: · learn more about the control aspects in order to become more effective in their work · learn about the business and companies in the wider context · understand where their section of the organization fits in the 'bigger picture' · increase their knowledge and enhance career opportunities Covering an unprecedented range of sectors (including hotels, restaurants, contract catering, leisure tourism, cruise ships and theme parks), the book supplies useful advice for the whole hospitality industry. It is ideal for operational and first line management, for whom it provides a welcome, accessible and hands-on introduction to finance and accounting in their sector.

International Encyclopedia of Hospitality Management

International Encyclopedia of Hospitality Management
Author: Abraham Pizam
Publsiher: Routledge
Total Pages: 736
Release: 2005-04-18
Genre: Business & Economics
ISBN: 113639415X

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The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants * Clubs * Time-share * Conventions As well as a functional one: * Accounting & finance * Marketing * Human resources * Information technology * Facilities management Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today. Section Editors: Peter Harris - ACCOUNTING & FINANCE Oxford Brookes University, UK Zheng Gu - ACCOUNTING & FINANCE University of Nevada, Las Vegas, USA Randall Upchurch - CLUB MANAGEMENT & TIMESHARE MANAGEMENT University of Central Florida, USA Patti Shock - EVENT MANAGEMENT University of Nevada, Las Vegas, USA Deborah Breiter - EVENT MANAGEMENT University of Central Florida, USA David Stipanuk - FACILITIES MANAGEMENT Cornell University, USA Darren Lee-Ross - HUMAN RESOURCES MANAGEMENT James Cook University, Australia Gill Maxwell - HUMAN RESOURCES MANAGEMENT Caledonian Glasgow University, UK Dimitrios Buhalis - INFORMATION TECHNOLOGY University of Surrey, UK Allan Stutts - LODGING MANAGEMENT American Intercontinental University, USA Stowe Shoemaker - MARKETING University of Houston, USA Linda Shea - MARKETING University of Massachusetts, USA Dennis Reynolds - RESTAURANTS & FOODSERVICE MANAGEMENT Washington State University, USA Arie Reichel - STRATEGIC MANAGEMENT Ben-Gurion University, Israel

The Caterer and Hotelkeeper Guide to Money Matters for Hospitality Managers

The Caterer and Hotelkeeper Guide to Money Matters for Hospitality Managers
Author: Cathy Burgess
Publsiher: Routledge
Total Pages: 258
Release: 2001
Genre: Business & Economics
ISBN: 0750652500

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Unique in its approach, 'Money Matters for Hospitality Managers' is unlike other heavy theoretical accounting texts, using real life scenarios to show managers how it's done. Backed up by a range of exercises and activities, it thus allows managers to put their learning straight into practice - and so to achieve immediate results! 'Money Matters' will actively help managers and employees in the industry to: · learn more about the control aspects in order to become more effective in their work · learn about the business and companies in the wider context · understand where their section of the organization fits in the 'bigger picture' · increase their knowledge and enhance career opportunities Covering an unprecedented range of sectors (including hotels, restaurants, contract catering, leisure tourism, cruise ships and theme parks), the book supplies useful advice for the whole hospitality industry. It is ideal for operational and first line management, for whom it provides a welcome, accessible and hands-on introduction to finance and accounting in their sector. Contains up to date industry-based examples illustrating real-life scenarios Demystifying and practical rationale - helping you to become a better manager Endorsed by the Caterer and Hotelkeeper

International Encyclopedia of Hospitality Management 2nd edition

International Encyclopedia of Hospitality Management 2nd edition
Author: Abraham Pizam
Publsiher: Routledge
Total Pages: 738
Release: 2012-06-25
Genre: Business & Economics
ISBN: 113643903X

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The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. There are 185 Hospitality Management degrees in the UK alone. This new edition updates and significantly revises twenty five per cent of the entries and has an additional twenty new entries. New online material makes it the most up-to-date and accessible hospitality management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from a sectoral level (lodging, restaurants/food service, time-share, clubs and events) as well as a functional one (accounting and finance, marketing, strategic management, human resources, information technology and facilities management). Its unique, user-friendly structure enables readers to find exactly the information they require at a glance – whether they require broad detail that takes a more cross-sectional view across each subject field or more focused information that looks closely at specific topics and issues within the hospitality industry today.

Key Concepts in Hospitality Management

Key Concepts in Hospitality Management
Author: Roy C Wood
Publsiher: SAGE
Total Pages: 200
Release: 2013-02-01
Genre: Business & Economics
ISBN: 1446290727

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"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry." - Peter Lugosi, Oxford School of Hospitality Management "This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book." - Erwin Losekoot, Auckland University of Technology "All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!" - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.

Human Resource Management for the Hospitality and Tourism Industries

Human Resource Management for the Hospitality and Tourism Industries
Author: Dennis Nickson
Publsiher: Elsevier
Total Pages: 321
Release: 2007
Genre: Business & Economics
ISBN: 0750665726

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Dennis Nickson takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries.

Talent Management in Hospitality and Tourism

Talent Management in Hospitality and Tourism
Author: Susan Horner
Publsiher: Goodfellow Publishers Ltd
Total Pages: 256
Release: 2017-02-10
Genre: Business & Economics
ISBN: 1910158682

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Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective.

Hospitality Management and Organisational Behaviour

Hospitality Management and Organisational Behaviour
Author: Laurie J. Mullins
Publsiher: Pearson Education
Total Pages: 532
Release: 2001
Genre: Medical
ISBN: 9780582432253

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An essential text for HND and first year Hospitality Management degree students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject. Laurie Mullins' trademark jargon-free style is combined with and an attractive layout this to deliver a truly student-friendly textbook. Supplements: OHP masters, based on diagrams in the book provide a complete teaching package Readership: An essential text for HND and first year Hospitality Management degree students.

Human Resource Management in the Hospitality Industry

Human Resource Management in the Hospitality Industry
Author: Michael J. Boella
Publsiher: Routledge
Total Pages: 354
Release: 2013
Genre: Business & Economics
ISBN: 0415632536

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This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.

Talent Management Innovations in the International Hospitality Industry

Talent Management Innovations in the International Hospitality Industry
Author: Stefan Jooss
Publsiher: Emerald Group Publishing
Total Pages: 208
Release: 2021-07-27
Genre: Business & Economics
ISBN: 1800713061

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Talent Management Innovations in the International Hospitality Industry explores a wide range of subjects within the talent management field, including employer branding, creative talent, talent pools, and mentoring initiatives, along with a focus on talent identification, development, and retention.

Global Alliances in Tourism and Hospitality Management

Global Alliances in Tourism and Hospitality Management
Author: Dimitrios Buhalis
Publsiher: Routledge
Total Pages: 178
Release: 2013-02-01
Genre: Business & Economics
ISBN: 1136782672

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Target your business strategies to fit specific tourist cultures! Since Thomas Cook packaged the first tour in 1841, hospitality and tourism enterprises have forged long-term alliances with one another. Yet research suggests that most such alliances will fail. What goes wrong? How can tourism professionals take advantage of all the benefits of international cooperation while minimizing the potentially disastrous risks of failure? Global Alliances in Tourism and Hospitality Management provides empirical research, case studies, and theory to help you make the right decisions about this potentially high-profit strategy. To compete in the world travel market, a firm must increase its ability to reach, serve, and satisfy its target markets, while lowering costs. Making an alliance is often the most efficient and effective way to reach these twin goals. However, many firms make alliances without sufficient planning and end up paying the price in failed tours, dissatisfied customers, and damaged reputation. The five critical questions that must be answered before creating a partnership include: Do we want to partner? Do we have an ability to partner? With whom do we partner? How do we partner? How do we sustain and renew a partnership over time? Global Alliances in Tourism and Hospitality Management offers specific, detailed ideas and research on vital topics, including: deciding how and when to form alliances handling multicultural management issues identifying the basic elements of successful--and not so successful--partnerships discovering the effects of culture on purchasing decisions dealing with conflicts within alliances ensuring cross-agency cooperation The development and management of alliances is a critical skill. Global Alliances in Tourism and Hospitality Management provides you with the strategies you need to build successful alliances. International in scope, this informative guide will help marketers, managers, and other professionals in the hospitality industry to lower company costs, raise profits, and gain strategic advantages in diversified markets.

Hospitality Management

Hospitality Management
Author: Lynn Van der Wagen
Publsiher: Cengage AU
Total Pages: 600
Release: 2018-10-01
Genre: Hospitality industry
ISBN: 0170411427

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Written for SIT50416 Diploma of Hospitality Management, Hospitality Management, 4e covers all 13 core units plus seven electives. Each chapter is written to a unit of competency and maintains the volume of learning of previous editions, with relevant and easy-to-understand information including Australian examples and references. Structured in three parts, the text covers the knowledge and skills required of frontline supervisors, managerial topics, and business strategy content. The ‘Industry viewpoint’ at the start of each chapter introduces students to current issues and themes in the hospitality industry, and numerous pedagogical features, examples and illustrations have been included throughout the text to help students engage with the material and extend their understanding. Each chapter includes activities for discussion and debate, with assessment activities requiring the understanding, application and analysis of case studies. Each section concludes with an integrated case study and weblinks to useful industry resources.

Human Resource Management in the Hospitality Industry

Human Resource Management in the Hospitality Industry
Author: Michael Boella
Publsiher: Routledge
Total Pages: 385
Release: 2012-08-21
Genre: Business & Economics
ISBN: 1136397108

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Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Pocket Guide for Hospitality Managers

Pocket Guide for Hospitality Managers
Author: Conrad Lashley
Publsiher: Routledge
Total Pages: 218
Release: 2019-12-17
Genre: Business & Economics
ISBN: 1000036073

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A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts. Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.

Generation Z Marketing and Management in Tourism and Hospitality

Generation Z Marketing and Management in Tourism and Hospitality
Author: Nikolaos Stylos
Publsiher: Springer Nature
Total Pages: 332
Release: 2021-05-24
Genre: Business & Economics
ISBN: 3030706958

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Generation Z (Gen Z) is the demographic cohort also known as Post-Millennials, the iGeneration or the Homeland Generation. Referring to individuals born roughly between the mid-1990s and the early 2000s, they are our youngest consumers, students, colleagues, and voters. Understanding them is a key aspect. In the context of the hospitality and tourism, Gen Z-ers represent the future in human resources, and service production and consumption. This book focuses on the aspirations, expectations, preferences and behaviours related to individuals within this demographic. It critically discusses their dynamism in driving the tourism sector and offers insights into the roles that Gen Z will inhabit as visitors, guests, consumers, employees, and entrepreneurs. This book is a valuable resource for managers, scholars and students interested in acquiring concrete knowledge on how Gen Z will shape the marketing and management of tourism-related services.